![]() ![]() find it before you attach a new mouse, if you can. You'll need to make sure you disable the correct device - i.e. Once it is working, you'll need to disable the driver for your builtin mouse through the Device Manager. So 1st driver checking, 2nd warranty checking, 3rd op is to reconnect an external mouse. While it certainly is possible to take apart a laptop for cleaning, it is certainly not for the faint-of-heart and may affect any warranty you might have (though if you do, you might try contacting the computer's service department). I'm starting to wonder if it could possibly be a hardware fault in the built-in device (or maybe it got dirty - dust or something got inside). Have you tried looking for any updated drivers for the builtin-mouse from your manufacturer's website or the maker of the builtin-pointer device? ![]() Wow! Cripes! It has to be something w/the builtin mouse. Now we know it has nothing to do with the mouse or its connections. Update (saw your message that the internal mouse, by itself, is showing the problem). (note - if it doesn't, that's when you need to know how to use the keyboard, well-enough, to restore your 'restore point'. ~2) I hate to suggest a 2nd way - since if your ext-mouse, for some reason doesn't work you need to know how to navigate Win10 with your keyboard sufficiently well to reinstall a driver, BUT, if you do feel comfortable doing this, create a restore point and disable the built-in mouse-type device in the "Devices" Control panel then see if the external-mouse works properly. Since you say you are using an external USB-mouse on your laptop, can I assume the laptop has a builtin cursor-movement type device (touchpad or stick)? If so,Ġ) (repeating a previous point) - It would be REAL helpful if you could tryĪnother external-mouse type device to see if it does the same thing.ġ) Does the problem happen when using the builtin-device (and with the external mouse unplugged)? Please update your question with things you have tried. Have you tried a different port? If it's a USB mouse, have you tried a different USB port? Please try another mouse - preferably a hard-wired one. especially USB devices if your mouse is USB-based).ĭoes the mouse still move if you unplug the mouse? If so, this would tell you it isn't the mouse. Either way, try an alternative mouse, try unplugging all 'extra' devices from your computer (printers, scanners, headphones, microphones, etc. It's most likely due to hardware - either interfering with your mouse or a problem with the mouse. In the same way, multiple mice could cause the same type of problem. It wouldn't get initialized properly so would generate phantom move requests. In some games, this same symptom was caused by having a gamepad (like an Xbox controller) plugged into the PC at the same time. If it is a wireless mouse, look for battery problems, or interference (i.e.
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